I was sitting in the kitchen in our place in Fulham a couple of years ago talking to a nice lady

who came from Brazil, married to a Portuguese man and lives in Northern Spain. She was

working in the NHS as a Doctor in Brighton. She explained they were very busy but moral

was high and they did an amazing job.

I was in St Georges Hospital Tooting a few weeks ago for about three nights. The level and

dynamism of the care and personnel was humbling. Of course I sat around for hours waiting

for allsorts but who cares. I mean it, who cares. I had a minor ailment and I had an army of

expertise and care all looking after me. At a rough guess I’m one of the lucky way less than

10% of the world’s population who has this incredible facility at my disposal. Included in my

taxes. Amazing. I’m 51 years old and I just feel incredibly lucky.

The Brazilian lady and I started discussing bad media headlines on the NHS and we

pondered the dichotomy of it all.

A friend working in a top London Restaurant mentioned to his manager (English 2 nd

language) at their 6pm briefing about a wonky table leg on one of the tables. The manager

thanked him and said he’d get maintenance onto it. Over the next couple of week’s my

friend mentioned the unfixed table leg several more times until one evening as the manager

thought he was about to repeat his point the manager snapped “ok ok, enough about the

table leg. Why do you always have to be bringing up our faults. We have over a hundred

perfectly stable table legs in this restaurant and you have to keep going on about the single

wonky one. My friend replied, “actually, I was just going to mention there are two more

now that are wonky.”

For those that want to develop and be amazing, faults have to be highlighted, recognised

and dealt with as they arise.